PAYSON KELSEY
Thank you for taking the time to visit my site.
I am a Salesforce expert who can help you with all your business needs, from solutioning to delivery.
Where I Am. Where I’m Going.
PROFESSIONAL OUTLOOK
I approach each challenge with the same enthusiasm, creativity, and positive attitude you would expect to find in any star of the industry. It is this, combined with my strong skill set and experience, that I think would make me a valuable addition to any project. Be sure to browse through my CV site, so that you get a better idea of what I can offer you. For more detailed information, please follow the link at the top or bottom of this page to view my LinkedIn profile.
PERSONAL PROFILE
I'm an experienced Salesforce consultant with a diverse history in the IT industry currently operating as an independent contractor. I am skilled in Salesforce administration, light development, and architecture. Specialized in user experience. My prior experience in business analyst and project management office roles has provided a unique perspective on project planning and client interaction in that I am experienced in the end-to-end project delivery process and communicate well with all involved parties.
PROFESSIONAL HISTORY
My Roles & Responsibilities
SALESFORCE ADMIN / JR. DEV, ACCENTURE
November 2015 - April 2018
I supported an Unlimited Edition deployment for a diamond client of Accenture in the utilities industry. The org had 900+ internal users, 150+ partner users, and 15,000+ community users split across six unique business areas. My role was primarily that of an administrator and junior developer, but due to the varying responsibilities of each member of the Salesforce support team, I often needed to function as a consultant or architect as well.
BUSINESS ANALYST, ACCENTURE
December 2014 - December 2015
-Performed as the intermediary between functional and technical resources
-Met with stakeholders to determine and document the high-level requirements for new enhancement and maintenance projects
-Met with the technical teams that would be completing the work to translate those high-level requirements into detailed requirements and fill any gaps in the requests
-Acted as the project manager for larger non-capital enhancement requests
-Oversaw projects for their entire life cycle, from initial request from the client to ultimate delivery, with me acting as the primary contact at all steps
PMO LOCATION LEAD, ACCENTURE
November 2013 - December 2014
-Performed monthly capture, analysis, and reporting of hours, project progress, and general account financials
-Acted as the team lead for an offshore team that assisted in PMO activities
-Provided significant support managing, maintaining, and enhancing the SharePoint environment used by both account-level resources and project teams
-Led efforts to revamp education and training programs on the account
-Oversaw all resource roll-on and roll-offs for the account
-Assisted project managers with time tracking for resources on their projects
-Performed detailed analysis of large amounts of account data for the creation of a monthly presentation of metrics and SLA statistics for use by Accenture and client executives
Tricks of the Trade
SKILLS
SALESFORCE ADMINISTRATION
The platform's core skills
From report creation to object customization, my expertise in Salesforce Administration will take care of any configuration needs that your org may have. The basis for a strong deployment starts here.
SALESFORCE DEVELOPMENT
For more customized solutions
When simple configuration just won't cut it, more customized can be utilized. My diverse experience in creating and modifying large-scale, customized solutions on the Salesforce platform allows me to tackle even the most complex of requests with confidence.
SALESFORCE CONSULTING AND ARCHITECTURE
Tailoring the exact solution to your needs
Unsure of the right questions to ask, or need additional input on project design? No problem. With my experience in Salesforce architecture, business analysis, and project management, I can help your project get off the ground, no matter what stage it's in.
Have questions? Drop me a line and let me give you the answers.
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